Frequently Asked Questions
Everything you need to know about your Q+A skincare journey.
How do I determine which products are right for my skin type?
We recommend using our Skincare Checklist located on the homepage. By answering a few questions about your skin concerns, we can provide a tailored routine specifically for your unique needs.
Are Q+A products cruelty-free and vegan?
Yes, we are 100% cruelty-free and the vast majority of our range is vegan-friendly. Please check the individual product pages for the vegan symbol to confirm.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for unopened and unused products. If you experience an adverse reaction, please contact our customer support team for assistance with a refund or exchange.
Can I use multiple active ingredients together?
While many of our products are designed to be layered, we suggest introducing one new active at a time. Consult our 'Layering Guide' to ensure compatibility between ingredients like Retinoids and Vitamin C.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.